Refund & Cancellation Policy

Scope

This policy explains how order cancellations and refunds work for items bought through the Vrksayurveda Buy Gallery (seeds, fertilizers, pest-control products, garden accessories, live plants, microgreens, and fresh produce), and separately, for garden-setup services and training you book with us.

Cancelling a Product Order

• Before dispatch: you can cancel your order for a full refund by writing to vrksayurveda@gmail.com or calling +91-9108461606 as soon as possible — we do not charge a cancellation fee for orders cancelled before they're dispatched.
• After dispatch: once an order has shipped, it can no longer be cancelled, but you may be able to return eligible items under Returns & Replacements below once delivered.

Cancelling a Service Booking

For terrace, farmland, hydroponic, aeroponic, aquaponic, soilless-setup, or training bookings, please give us at least 48 hours' notice to cancel or reschedule at no charge. Cancellations made less than 48 hours before a scheduled visit may be subject to a partial charge to cover travel and preparation already committed.

Returns & Replacements

Because many of our products are living or perishable, our return window is short and category-specific:

• Live plants & microgreens: report any issue (wrong item, damaged in transit, or arrived unhealthy) within 24 hours of delivery, with a photo, and we will replace it or refund it — we cannot accept returns once a plant has been potted or watered.
• Seeds: we can only accept a return or replacement if the packet is unopened and the wrong item was sent, reported within 48 hours of delivery.
• Fertilizers, pest-control products & garden accessories: eligible for return within 7 days of delivery if unused, unopened, and in original packaging — please contact us first to confirm eligibility before sending anything back.
• Fresh produce: being perishable, these are not eligible for return, but we will replace or refund any item that arrives damaged or spoiled, if reported within 24 hours with a photo.

Items that are not eligible for return include anything used, damaged after delivery through no fault of ours, or reported after the windows above.

How to Request a Refund

Write to vrksayurveda@gmail.com with your order details, what went wrong, and a photo if relevant. We'll confirm whether your order qualifies and guide you through next steps.

Refund Timeline & Method

Once a cancellation or return is approved, we process the refund within 15 business days.

Damaged or Wrong Items

If your order arrives damaged, incomplete, or different from what you ordered, please tell us within 24 hours of delivery with photos — we will arrange a free replacement or a full refund, whichever you prefer.